Support / Stripe & Payouts / Connected Accounts and Onboarding Verification

Connected Accounts

• All connected accounts are setup through either the Pit Pay, Kart Pass or Ticket Hoss Dashboards.
• Stripe setup is part of the onboarding flow for Ticket Hoss, and soon will be for the other 2 apps, but in the meantime, those promoters just need to go to “Stripe” in the Dashboard menu to setup their Stripe account after they are signed in.
• It’s important that they input their BUSINESS info, and not personal info so that their 1099 is correct at the end of the year. They can edit their Stripe information, but we cannot.
• Promoters MUST setup the Stripe account before we put any of their events on sale, but it’s very quick if they have their business checking account info and their EIN/TIN handy
• If the Promoter is using multiple apps (ie. Pit Pay AND Ticket Hoss), they will need to onboard and setup Stripe twice – once in the Pit Pay Dashboard and once in the Ticket Hoss Dashboard

Onboarding Verification

• Once you believe a promoter has setup their Stripe connected account, you’ll need to go to the correct Stripe dashboard and make sure you see the connected account at the top of the list.
• Click on the connected account and look over the details. You’ll want to make sure the account is set to manual payouts (under account details midway down the page).
  • If you see any type of automatic payout, you’ll need to switch it to manual and then check with Bobby immediately to see if the account is connected properly on the backend.
  • This is usually the most obvious sign that the account didn’t get connected properly and it’s something he can easily correct on his end.
  • The most common reason this occurs is when the email address entered into the Stripe onboarding flow doesn’t match with the email given while the promoter was onboarding with our dashboard.