Pit Pay Help Center

Promoter Onboarding & Setup

• Signup Process
• Instructions for Promoters
• Communication
• Forms & Common Questions

Building Tracks, Series, Events, etc.

• Track/Series Builds
• Events Builds
• Registration Builds
• Membership / Annual Pass Builds
• Track/Series Onboarding Checklist

Dashboard Functions

• Scanning, Participant List
• Registrations, Memberships, Annual Passes
• Transactions and Other Functions
• Editing Events
• Downloading Waivers or Searching Box

Reports

• Participant / Ticket Holders List
• Transaction Report
• Registrations / Memberships Export
• Marketing Fund Payout Report

Stripe & Payouts

• How Stripe is Setup
• Connected Accounts, Onboarding Verification
• Payouts

Waiver Creation / Maps

• Creating a Waiver
• Adding the PDF to OneSpan Sandbox and Production
• Waiver Map

Front Inboxes, Basecamp Projects & Box Folders

• Front Contacts
• Front Inboxes
• Basecamp Projects
• Box Folders

Customer Support

• Common Issues
• Refund Requests
• Transferring Passes
• Troubleshooting

Employee Onboarding

• Type of Employee
• Onboarding Tasks