Canceling or Postponing Events
How To Cancel/Postpone
- Main admin, desktop – you can find the event in the event list or through the Track or Series tabs, and click on the calendar icon in the table and select either cancel or postpone. This will mark the event as canceled or postponed in the app and stop pass/ticket sales, but all of the info will remain.
- Main admin, mobile – you can find the event in the event list or through the Track or Series tabs, click on the event name, then click on the calendar icon and select either cancel or postpone. This will mark the event as canceled or postponed in the app and stop pass/ticket sales, but all of the info will remain.
Promoters also have the ability to cancel or postpone their own events. They can do this from the participant list using the same calendar icon.
Follow Up after Cancellations / Postponement
When an event is cancelled by a promoter or an admin, you receive an email notifying you of the cancellation. The promoter receives an email and text as well encouraging them to reach out if they need help.
The first thing to check is to see if the event has any participants.
If not and the event is postponed, you can check with the promoter to see if it should be rescheduled, but otherwise, there’s nothing more that needs to be done.
If the event DOES have participants, you will need to touch base with the promoter to see how they want to handle it and what is being communicated to them. Options include: transferring to another event, refunding, issuing a credit, or sometimes if the event was rained out after everyone was inside (for pit passes particularly), they may just honor wristbands for the next week and have you payout the event like normal.