Tech Support

Scanning

For Promoter / How to Scan

  • On the Dashboard home screen, you’ll see your upcoming events. In your event, tap the orange bar labeled “Scan Participants.”
  • Tap the orange bar labeled “Turn Camera On.”
  • Tap “Allow” to give the Dashboard access to your device’s camera.
  • If you have an Android device, you will also tap “Allow” again for Chrome to allow photos.
  • Align your camera window over the QR Code on the Participant’s Mobile Pit Pass.
  • When the pass has been scanned successfully, you’ll see a green bar saying, “Pass is Checked In.”
  • If the pass isn’t valid or the scan isn’t successful, you’ll see a red bar come up on your screen showing that it’s an “Invalid Pass or Scan.”
  • Here are some troubleshooting tips…
  • If everything on the Pass looks valid, but you’re still getting an error, you can check the Participant in using the Participant List or ask the Participant to show you Proof of Purchase with their transaction history in the app or their emailed receipt.
  • You can also check to make sure that the Participant is showing you the correct pass if he or she has purchased multiple passes. Some quick items to check are that the Event Date on the Pass and the Pass Color match the Event Date and the Color Code for that Pass Type in the Dashboard. If they have already checked in, the pass won’t scan again.
  • If you notice that any of the information on the Mobile Pit Pass doesn’t seem to be accurate for your event or doesn’t seem to match the Participant, always ask to check the Participant’s photo I.D. and have them sign a paper waiver.
  • That way you’re always covered!
  • If the scanner is not picking up the QR code for any reason,check the Participant in using the Participant List instead.

Key Scanning Notes

  • Multi-day event scanning
    • For multi-day events, if you access the scanner from the home screen before the event has started or on the first day of the event, ONLY the passes that are valid on the first event date are going to be scannable
    • On Day 2, only that day’s passes will be scannable, and so on
    • However, if you need to scan people in early, you can go to the Participant List, toggle to the date you want to scan people in and then open the scanner from the Participant List. Doing this opens the scanner for the date you selected in the toggle and passes from that day will be scannable.
  • Constraints / Troubleshooting
    • If the glare on the QR code is bad, it will be difficult to scan, so have participants tilt their phone to reduce glare
    • If their phone screen is badly scratched, it could affect the ability of the scanner to read the QR code, and they may have to be checked in using the list
    • If the pass is for the wrong day, event, etc., it won’t scan.
    • If the pass has already been checked it, you’ll see that message when you scan the pass so that you know that pass has already been scanned
    • If the person hasn’t completed the waiver, the pass will not be scannable. They’ll need to complete the waiver signing process OR sign a paper waiver at the event before they can enter.
  • Backup for Scanning
    • The Participant List / Ticket Holder List is always the backup if the scanner isn’t working properly for some reason, or a pass isn’t scanning due to any of the reasons above.
    • If the person hasn’t completed the waiver, they will NOT be able to be checked in on the Pit Pay Inc. system, BUT they can still enter as long as they have signed a paper waiver on-site. The pass is proof that they have already paid for the pass.