Tech Support

Front

Front Contacts

  • In the contacts section, we have a list created called “Promoters – Payouts”
    • We keep this list up to date with all the contacts we email for payouts
    • This makes it where anyone who has access to company contacts and the payouts inbox can easily pull up contact info for the payout contacts

Front Inboxes – Pit Pay Inc. Team Inboxes

  • Pit Pay Support
    • This inbox is for all Pit Pay Support requests.
    • Channels
  • Kart Pass Support
    • This inbox is for all Kart Pass Support requests.
    • Channels
  • Ticket Hoss Support
    • This inbox is for all Ticket Hoss Support requests.
    • Channels
  • Events
    • This inbox is used as the inbox for all of the Promoter forms to come into, and to discuss any event changes with Promoters. This should be pushed to promoters as the primary way of getting in touch with us when they need anything related to their events, so that whoever sees it come in can grab it and help them.
    • Channels
      • Email – events@pitpay.com
      • SMS – 855-748-1290
        • This is a good way to contact promoters if they aren’t responding to email or you need a quick response, and this way the team can see it
  • Pit Pay Inc. Payments
  • Pit Pay – General
  • Pit Pay App Gmail
  • Adding a new inbox
    • Go to Settings (near the top right of the standard inbox view in Front)
    • Go to “inboxes”
    • Click “Add a Team Inbox”
    • Name the inbox and add a description
    • Add any channels that should be included in that inbox – typically we are using Google email and SMS (Twilio)
    • Set up any rules (you can also add these later), and generally we don’t set any but this could be useful in the future if more inboxes get added or the team gets large
    • Select which Teammates should have access to the inbox
    • Adjust the Settings for the inbox if needed
      • We typically check to make sure “Keep actions in this inbox separate from other inboxes” is turned on
      • The channels (any connected email accounts, SMS, etc.) in the inbox also have their own settings that can be adjusted any time after the inbox is created
        • I’ve adjusted the send timing to ‘immediate’ and the threading mode on all the email channels from the standard Gmail setting to ‘Regular + Subject-Recipient’