Tech Support

Box Folders

Partners

This folder is to save all of the important documents that we receive from Partners/Event Promoters.

The Tracks and Series folders are most used.

  • Tracks
    • The track folder is organized into subfolders by state
    • Each track will be inside of the state folder, but the Track Folder Template will be located on this page as well
    • To find a track, simply look in the correct state folder for where the track is located
    • To add a new track folder, duplicate the track folder template, then move it inside of the appropriate state folder or create a new state folder if needed
    • The track folder consists of 4 subfolders – Agreements, Misc, Marketing, and Logos & Images
      • The signed Promoter Agreements go in the Agreements subfolder
      • The original logo and track image and the in-app logo and track image go in the Logos & Images folder
      • Any marketing files can go in Marketing and miscellaneous documents or data can go in the Misc folder, although these two are rarely used
  • Series
    • To find a series, simply look in the series folder and you’ll see a list of all the series/folders
    • The Track Folder Template is located on this page as well
    • To add a new track folder, duplicate the track folder template, then move it inside of the appropriate state folder or create a new state folder if needed
    • The track folder consists of 4 subfolders – Agreements, Misc, Marketing, and Logos & Images
      • The signed Promoter Agreements go in the Agreements subfolder
      • The original logo and track image and the in-app logo and track image go in the Logos & Images folder
      • Any marketing files can go in Marketing and miscellaneous documents or data can go in the Misc folder, although these two are rarely used

Marketing

This has a lot of miscellaneous marketing material in different folders that could be handy

  • Examples: Promoter Sales Docs, Branding Docs / Logos, Dashboard training videos, etc.

Ticket Hoss

This folder contains a lot of the graphics Frank has made to share with tracks once they’ve onboarded to Ticket Hoss (and some PP/KP graphics as well).

Once you get several subfolders deep, you can see the graphics by track/series – these folders can be shared with the promoters as well so that they can use the graphics in their social posts.

Waiver Search

  • Click on the admin console icon in the bottom left of your computer screen.
    • You must be granted access by Frank in order to get into the admin console
  • Go to “Content” (the folder icon in the left menu).
  • Select either “Pit Pay App” or “Carting App” depending on whether you’re looking for a Pit Pay or Kart Pass waiver.
  • Search by the user’s phone number. If you’re looking for a minor waiver, you can find it under the primary parent/purchaser’s phone number.
  • You’ll filter down through the year and month folders and then see a folder for the event you need, where you can download both the waiver and the evidence summary.