{"id":165,"date":"2022-06-21T13:56:58","date_gmt":"2022-06-21T13:56:58","guid":{"rendered":"https:\/\/internal.pitpay.com\/?post_type=faqs&#038;p=165"},"modified":"2022-07-07T15:24:55","modified_gmt":"2022-07-07T15:24:55","slug":"front","status":"publish","type":"faqs","link":"https:\/\/internal.pitpay.com\/?faqs=front","title":{"rendered":"Front"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Front Contacts<\/h2>\n\n\n\n<ul class=\"wp-block-list\" type=\"i\"><li>In the contacts section, we have a list created called \u201cPromoters \u2013 Payouts\u201d<ul><li>We keep this list up to date with all the contacts we email for payouts<\/li><li>This makes it where anyone who has access to company contacts and the payouts inbox can easily pull up contact info for the payout contacts<\/li><\/ul><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Front Inboxes &#8211; Pit Pay Inc. Team Inboxes<\/h2>\n\n\n\n<ul class=\"wp-block-list\" type=\"i\"><li>Pit Pay Support<ul><li>This inbox is for all Pit Pay Support requests.<\/li><li>Channels<ul><li>Email \u2013 <a href=\"mailto:support@pitpay.com\">support@pitpay.com<\/a><\/li><li>SMS \u2013 855-748-1291<\/li><\/ul><\/li><\/ul><\/li><li>Kart Pass Support<ul><li>This inbox is for all Kart Pass Support requests.<\/li><li>Channels<ul><li>Email \u2013 <a href=\"mailto:support@kartpass.com\">support@kartpass.com<\/a><\/li><li>SMS \u2013 855-748-1292<\/li><\/ul><\/li><\/ul><\/li><li>Ticket Hoss Support<ul><li>This inbox is for all Ticket Hoss Support requests.<\/li><li>Channels<ul><li>Email \u2013 <a href=\"mailto:support@tickethoss.com\">support@tickethoss.com<\/a><\/li><li>SMS \u2013 855-748-1998<\/li><\/ul><\/li><\/ul><\/li><li>Events<ul><li>This inbox is used as the inbox for all of the Promoter forms to come into, and to discuss any event changes with Promoters. This should be pushed to promoters as the primary way of getting in touch with us when they need anything related to their events, so that whoever sees it come in can grab it and help them.<\/li><li>Channels<ul><li>Email \u2013 <a href=\"mailto:events@pitpay.com\">events@pitpay.com<\/a><\/li><li>SMS \u2013 855-748-1290<ul><li>This is a good way to contact promoters if they aren\u2019t responding to email or you need a quick response, and this way the team can see it<\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><li>Pit Pay Inc. Payments<ul><li>This inbox is used for all payouts for all 3 apps<\/li><li>Channel<ul><li>Email \u2013 <a href=\"mailto:payments@pitpay.com\">payments@pitpay.com<\/a><\/li><\/ul><\/li><\/ul><\/li><li>Pit Pay \u2013 General<ul><li>This inbox is used to collect all generic emails coming to <a href=\"mailto:info@pitpay.com\">info@pitpay.com<\/a><\/li><li>Channel<ul><li>Email \u2013 <a href=\"mailto:info@pitpay.com\">info@pitpay.com<\/a><\/li><\/ul><\/li><\/ul><\/li><li>Pit Pay App Gmail<ul><li>This inbox is just for the <a href=\"mailto:pitpayapp@gmail.com\">pitpayapp@gmail.com<\/a> account<\/li><\/ul><ul><li>Channel<ul><li>Email \u2013 <a href=\"mailto:pitpayapp@gmail.com\">pitpayapp@gmail.com<\/a><\/li><\/ul><\/li><\/ul><\/li><li><strong>Adding a new inbox<\/strong><ul><li>Go to Settings (near the top right of the standard inbox view in Front)<\/li><li>Go to \u201cinboxes\u201d<\/li><li>Click \u201cAdd a Team Inbox\u201d<\/li><li>Name the inbox and add a description<\/li><li>Add any channels that should be included in that inbox \u2013 typically we are using Google email and SMS (Twilio)<\/li><li>Set up any rules (you can also add these later), and generally we don\u2019t set any but this could be useful in the future if more inboxes get added or the team gets large<\/li><li>Select which Teammates should have access to the inbox<\/li><li>Adjust the Settings for the inbox if needed<ul><li>We typically check to make sure \u201cKeep actions in this inbox separate from other inboxes\u201d is turned on<\/li><li>The channels (any connected email accounts, SMS, etc.) in the inbox also have their own settings that can be adjusted any time after the inbox is created<ul><li>I\u2019ve adjusted the send timing to \u2018immediate\u2019 and the threading mode on all the email channels from the standard Gmail setting to \u2018Regular + Subject-Recipient\u2019<\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul>\n","protected":false},"parent":0,"menu_order":17,"template":"","faq-category":[64],"class_list":["post-165","faqs","type-faqs","status-publish","hentry","faq-category-front-basecamp-box"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Front - Pit Pay<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Front - Pit Pay\" \/>\n<meta property=\"og:description\" content=\"Front Contacts In the contacts section, we have a list created called \u201cPromoters \u2013 Payouts\u201d We keep this list up to date with all the contacts we email for payouts This makes it where anyone who has access to company contacts and the payouts inbox can easily pull up contact info for the payout contacts [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/internal.pitpay.com\/?faqs=front\" \/>\n<meta property=\"og:site_name\" content=\"Pit Pay\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-07T15:24:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/internal.pitpay.com\/?faqs=front\",\"url\":\"https:\/\/internal.pitpay.com\/?faqs=front\",\"name\":\"Front - Pit Pay\",\"isPartOf\":{\"@id\":\"https:\/\/internal.pitpay.com\/#website\"},\"datePublished\":\"2022-06-21T13:56:58+00:00\",\"dateModified\":\"2022-07-07T15:24:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/internal.pitpay.com\/?faqs=front#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/internal.pitpay.com\/?faqs=front\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/internal.pitpay.com\/?faqs=front#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Support\",\"item\":\"https:\/\/internal.pitpay.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Front Inboxes, Basecamp Projects &amp; 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