The transactions tab is useful for looking up all of the financial information regarding an event. It\u2019s also the only place to see ALL of the participants\/ticket holders of a multi-day event on a single report.<\/p>\n\n\n\n
You can access the link to every payment and the associated transfer to the promoter\u2019s connected account by finding the event and the purchaser and clicking on the person\u2019s name. There are two Stripe links, one to the transfer and one to the charge.<\/p>\n\n\n\n
Refunds are issued through the transaction tab.<\/p>\n\n\n\n
You can refund the entire event by going to that event and clicking the Refund Event button in the top right. Check the promoter\u2019s connected account in Stripe to make sure the transfers were reversed for that event. You\u2019ll also want to spot check a couple of the individual purchases to make sure the refund went through.<\/p>\n\n\n\n
You can refund individual participants by going to the transactions tab, finding the event, clicking on the name of the purchaser, selecting which tickets or passes you\u2019d like to refund and then clicking Refund. You\u2019ll be given a chance to confirm the refund before it\u2019s issued.<\/p>\n\n\n\n
Credits are issued through the transaction tab.<\/p>\n\n\n\n
This is still a work in progress.<\/p>\n\n\n\n
You can only transfer by the individual purchaser currently. <\/p>\n\n\n\n
You transfer passes\/tickets by going to the transactions tab, finding the event, clicking on the name of the purchaser, selecting which tickets or passes you\u2019d like to transfer and then clicking Transfer. You\u2019ll then select the event the passes\/tickets should be transferred to. You\u2019ll need the new event name for this. This selector is very glitchy currently, so you can\u2019t always select the event you need. In this case, you\u2019ll have to get Bobby to make the transfers. If you can get it to work, once you\u2019ve selected the event, you\u2019ll then be able to select which pass\/ticket each pass\/ticket in the current purchase should be transferred to.<\/p>\n\n\n\n
After the transfer has been completed, go to the new event and make sure you see those tickets\/passes on the new event. For Pit Pay \/ Kart Pass, you\u2019ll see that the waiver won\u2019t be signed. The participant will have to go to their passes in their app and sign the waiver to validate the pass.<\/p>\n\n\n\n
PDF<\/strong><\/p>\n\n\n\n This is the ONLY report that always shows all of the transactions\/participants for an event on a single report. The participant list is only accurate for single-day events, otherwise for multi-day events, you only see the participants for the day you\u2019ve selected.<\/p>\n\n\n\n This report is what is used for payouts and is sent to the Promoter. Any discrepancies should be investigated and straightened out BEFORE payouts are issued.<\/p>\n\n\n\n CSV<\/strong><\/p>\n\n\n\n This report is typically used if you need to find any discrepancies between the Stripe connected account and the PDF report, or in the case of events with a lot of international purchases or with a special deal (ROK). For example, with ROK, they get charged $5 for each free registration they issue. They also have a lot of international credit cards used, and the additional 1% fee doesn\u2019t get reflected accurately on transaction report\u2026yet. Bobby has this on his list to fix.<\/p>\n\n\n\n The Ticket Hoss report is currently different from the PP\/KP report. Since the PP\/KP report assigns a fee to each pass, each pass can be on its own line in the CSV which makes it easy to sort by pass type and do manual calculations. Since Ticket Hoss has transaction-based fees as well as ticket-based fees, the CSV works differently and groups everything by the transaction. This will eventually come to PP\/KP too when we go to the new app \/ new checkout.<\/p>\n","protected":false},"parent":0,"menu_order":42,"template":"","faq-category":[5],"class_list":["post-142","faqs","type-faqs","status-publish","hentry","faq-category-dashboard-functions"],"yoast_head":"\n